RETURNS
RETURN POLICY
Our Returns & Exchange Policy for AdmiralRow.com purchases.
Our return and exchange policy applies only to online purchases made through https://www.admiralrow.com. Please read the following information carefully before making a purchase.
FINAL SALES
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Digital Gift Cards, VINTAGE, IMPERFECT, and SALE items are final sales and cannot be returned for refunds or exchanges.
- All other accessories and jewelry are also not refundable and can only be exchanged unless it is a wrong, defective, or damaged goods.
- The merchandise must be returned unworn/unused with tags and accompanied by the original return form and customs documents (if applicable).
- All returned item(s) are subject to inspection.
- Returns are accepted within 30 days from the shipped date.
- Start your return by clicking this link: https://returns.richcommerce.co/return/new?c=admiralrow. Please have your order number, email, phone number, or zip code available.
- Pack and seal your return merchandise securely (in the original package, if possible), and you must include a copy of your order invoice and customs documents.
- Note: You will be responsible for the return shipping and handling cost. The shipping and handling costs are only refundable if you received a damaged, defective, or wrong item(s).
- Mail the package to ADMIRAL ROW, LLC Attention: Online Returns, PO BOX 53022, Atlanta, GA 30355
- For U.S. returns, please allow 2-3 weeks from the return shipped date for your account to be credited and 1-2 billing cycles for the credit to appear on your statement.
- For returns from Canada and APO/FPO addresses, please allow 4-6 weeks from the return shipped date for your account to be credited and 2-3 billing cycles for the credit to appear on your statement.
- For U.S., International, and APO/FPO exchanges, please allow 4-6 weeks to receive your requested exchange from the return shipping date.
- Any defective item(s) or item(s) that are different from the Original Invoice may be refunded or exchanged (if the merchandise is returned within 30 days from the shipped date to our Online Returns address).
- Please note that all defective item(s) are subject to inspection.
- To ensure proper processing, the return form indicates either "defective" or "wrong item shipped."
- If defective, describe the defect, and if you would like a replacement, please indicate "exchange" in the "notes" section. Upon replacement, if the item(s) is deemed defective or the wrong item(s) shipped, an exact replacement, if available, will be sent to you free of charge. If your actual item(s) is out of stock, we will process a refund back to the same form as the original payment method. Returns must be unworn, unaltered, and unwashed with all tags attached.
- We recommend using a carrier service that provides tracking. Please note only standard carrier services will be refunded.
- Credit/reversal of charges can only be made to the exact Gift Card used to make the purchase.
- To ensure successful returns and future purchases, please retain your Gift Card after making an online purchase.
ORDER TRACKING
Order Tracking Information for AdmiralRow.com orders.
Once your order is ready to be shipped, an e-mail containing shipment details and tracking information will be sent to the email address provided at checkout. It's worth checking your spam folder as emails can occasionally be misdirected. Furthermore, you can keep tabs on your order by navigating to AdmiralRow.com, signing into the My Account area, and looking at your recent order history.
LOST PACKAGES OR THEFT
For your security, Route Package Protection is included by default with all purchases made on AdmiralRow.com. For package insurance, a minimum charge of $1.55 or 3.8% of the total for orders exceeding $100 applies. If you prefer not to have this protection, it can be declined at your discretion during checkout. However, it's important to note that without Route Package Protection, Admiral Row assumes no responsibility for replacing or refunding lost, stolen, or damaged shipments.
In instances where a package is lost or damaged during transit and is covered by Route, a claim must be filed within 10 days following the last update on the shipment. To lodge a claim, customers should visit the Route claim portal. Be ready with your email address and Route Order Number. Claims made post the 10-day window will be denied.
Should your package be lost or damaged during transit and Route insurance was either not chosen or removed, the onus falls on you to file a claim with USPS or the respective courier service utilized.
Admiral Row is not liability for packages that are lost, damaged, or stolen if they are not insured by Route.