FAQ
What types of jewelry do you offer?
We offer a wide range of jewelry including necklaces, bracelets, earrings, rings, and custom pieces in various metals and gemstones. From classic styles to the latest trends, each piece is crafted with care and quality in mind.
Do I need to register before placing an order?
You don't need to register before you place an order. You may register as soon as you have finished shopping or check out as a Guest. However, our registration process is fast and free, saving you time for future purchases.
How do I know my ring size?
We provide a ring size guide on our website which you can print out to measure your ring size accurately. Follow the instructions carefully for a precise measurement. If you're still unsure, visit a local jeweler for professional sizing.
How should I care for my jewelry?
Regular cleaning and proper storage are important. Avoid exposing your jewelry to harsh chemicals and store it in a lined jewelry box or pouch. For specific types of jewelry, we provide detailed care instructions to help you maintain its shine and beauty.
What payment methods do you accept?
We accept various payment methods including credit/debit cards, PayPal, Apple Pay and Shop Pay. All transactions are securely processed, and we are committed to protecting your privacy and financial information.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original condition and packaging. Please note that vintage and sale items are not eligible for return unless they are defective.
How long does shipping take?
Shipping times vary based on location and shipping method chosen. Typically, it takes 3-5 business days for domestic orders. For international orders, delivery may take longer. Express shipping options are available at an additional cost.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping fees and times vary. Please note that customers are responsible for any customs duties or taxes imposed by their country.
Is my personal information secure?
Yes, we use industry-standard encryption and security protocols to ensure your personal information is protected. We are committed to maintaining your trust and regularly update our security measures in line with the latest standards.